Service

The ISG provides the second level support, i.e. assisting the group's IKs. The end users are normally being assisted by these IKs (=first level support). Only groups having an according contract with the ISG are getting first level support from the ISG as well.

A detailed list of services can be found in the "Leistungsauftrag der ISG".

Helpdesk

If your IK is absent, you can open a support ticket in the Helpdesk.

Special Services

• Archiving: Burning DVDs or CD-ROMs of user data.
• Resetting passwords of collaborators of the affiliated groups.
• Creating or providing temporary websites for Conferences.
• Restoring user data from backups: email to  indicating the exact path to the data to be restored.
• Generating special mailing lists.